Version dated October 9, 2026. Applies to orders on the skinexi.ua website and is an integral part of the Public Offer.
Briefly about the main points
- Free delivery to a branch or parcel locker for orders from 2,500 ₴ (parcels up to 5 kg).
- We ship from Monday to Saturday. Orders placed before 14:00 are shipped the same day.
- Payment by card online, Apple Pay, Google Pay, cash on delivery, or in installments.
The sections below are collapsed for convenience. Click on a section title to read it in full.
1. Shipping methods and costs
- Nova Poshta — to a branch or parcel locker, from 80 ₴, usually 1–2 days.
- Ukrposhta, Meest Poshta, Rozetka Delivery — to a branch, from 50 ₴.
- Courier to address — from 100 ₴.
- Self-pickup in Ivano-Frankivsk — free, by prior arrangement.
The exact delivery cost is calculated based on the carrier's rates and is shown during checkout or provided by a manager.
2. Free delivery
2.1. For orders of 2,500 ₴ or more (after applying discounts), delivery to a branch or parcel locker is free for parcels weighing up to 5 kg.
2.2. Free delivery does not cover the carrier's commission for cash on delivery or courier delivery, unless otherwise stated in the promotion terms.
3. Shipping and delivery times
3.1. We ship orders from Monday to Saturday. Orders placed and confirmed before 14:00 are shipped on the same day; orders after 14:00 are shipped on the next business day.
3.2. The maximum time for handing an order over to the carrier is 2 business days from the moment of confirmation (or payment for prepaid orders).
3.3. Delivery times are determined by the carrier. The estimated delivery dates on the product page are for informational purposes only.
3.4. After shipment, you will receive an express waybill number to track your parcel.
3.5. During martial law, air raid alerts, and power outages, delivery times may be extended due to circumstances beyond our control.
4. Receiving a parcel
4.1. To receive your parcel, you need an identification document or the code from the carrier's notification.
4.2. Inspect the parcel at the branch. If the packaging is damaged, items are broken, or anything is missing, file a report with the carrier's employee and notify us on the day of receipt.
4.3. The parcel is kept at the branch for the period established by the carrier's rules. After that, it is returned to us.
5. Payment methods
- Online card payment via Visa or Mastercard, Apple Pay, or Google Pay — during checkout.
- Cash on delivery — upon receipt at the branch. The carrier charges a commission for the money transfer (for Nova Poshta — 20 ₴ + 2% of the amount).
- Payment in installments for up to 6 months via partner bank services (PrivatBank "Payment in installments", monobank "Purchase in parts"), if available for the order.
- Invoice for FOP (sole proprietor) and LLC — non-cash transfer via bank details.
- Cash or card during self-pickup.
Subscriptions for products can only be paid for by card online with automatic deductions. Learn more in the Subscription Terms.
6. Payment security and receipts
6.1. Online payment is processed through secure payment services. We do not receive or store your full card details.
6.2. After payment, you will receive a settlement document (receipt) in electronic or paper form.
7. Contacts
Email: care@skinexi.com
Phones: +38 (050) 551-47-03, +38 (096) 551-47-03, +38 (073) 551-47-03