Revised as of October 9, 2026. Valid for orders on the skinexi.ua website and constitutes an integral part of the Public Offer.
Returns and exchanges are carried out in accordance with the Law of Ukraine "On Protection of Consumer Rights" and the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994, No. 172. Cosmetic products are personal hygiene items, and therefore specific rules apply to them, as described below.
In a nutshell
- An unopened product with the seal and film intact can be returned within 14 days from the date of receipt.
- An opened product of proper quality cannot be returned for reasons of hygiene and safety.
- If the product is defective, damaged, expired, or not what you ordered, we will replace it or refund your money at our expense.
- To process a return, please write to care@skinexi.com or call +38 (050) 551-47-03.
The sections below are collapsed for convenience. Click on the section title to read it in full.
1. Return of good quality products within 14 days
1.1. You may return good quality products purchased on the website within 14 calendar days from the date of receipt without explaining the reasons, provided that:
- the packaging, protective film, seal, and labeling are intact;
- the product has not been used and retains its commercial appearance and consumer properties;
- completeness is preserved (including all items from a set and gifts received with the order);
- there is a document confirming the purchase (receipt, order number, or confirmation email).
1.2. Cosmetic products whose packaging or protective seal has been opened after receipt are not subject to return or exchange, as they cannot be returned for health and hygiene reasons. Perfumery and cosmetic products are also included in the list of good quality goods that are not subject to exchange (return), approved by the Cabinet of Ministers of Ukraine Resolution No. 172.
1.3. If the product does not suit you after opening, please still write to us. We cannot accept it back, but we will help you find a different care product and review each case individually.
1.4. The buyer pays for the return shipping of good quality goods.
2. Defective products
2.1. A defective product is considered a product that has a manufacturing defect, was damaged during transport, is past its expiration date, is incomplete, or does not correspond to the order (a different product, volume, or version).
2.2. In such a case, you have the right to choose:
- a replacement with the same product of proper quality;
- a replacement with another product with a price adjustment;
- a proportional reduction in price;
- a refund of the paid funds.
2.3. Claims regarding defective products can be made within the product's shelf life. It is advisable to document packaging damage or shortages at the time of receipt at the carrier's branch (damage report) and notify us on the day of receipt.
2.4. All shipping costs for returning defective products in both directions are borne by the Seller.
2.5. If a quality check is required to determine the cause of the defect, we will conduct it within the time limits established by law. If the defect was caused by improper storage or use of the product, we will inform you of the inspection result.
3. How to arrange a return or exchange
3.1. Write to care@skinexi.com or call +38 (050) 551-47-03, +38 (096) 551-47-03, +38 (073) 551-47-03. Specify:
- the order number, name, and phone number;
- which products you are returning and the reason for the return;
- for defective products — a photo of the product, packaging, labels with the batch number and expiration date, as well as the carrier's report (if available);
- what you prefer: a replacement or a refund.
3.2. We will confirm your request and provide the address and method of shipment. Please do not send the parcel without prior agreement: this helps us find and process your return faster.
3.3. Send the product in secure packaging to ensure it is not damaged during delivery.
4. Refunds
4.1. We will issue a refund within 14 calendar days from the date we receive your notice of cancellation, but no earlier than we receive the goods back. In practice, we do this within 3 business days after receiving and inspecting the goods.
4.2. Refunds are made using the same method used for the original payment: to the card from which payment was made, or to a bank account according to your provided details if the order was paid via cash on delivery. The time for the funds to appear on your card depends on your bank.
4.3. When returning good quality goods, shipping costs and carrier fees for cash on delivery are not reimbursed. If the order qualified for free shipping, and after a partial return the purchase amount falls below the free shipping threshold, we may deduct the actual cost of shipping.
4.4. When returning defective goods, we reimburse the full cost of the goods and all shipping expenses.
4.5. If the product was received as part of a promotion (e.g., a gift with the order or a set discount), returning a portion of the order may change the terms of the promotion, and the refund amount will be recalculated based on regular prices.
5. Refusal of a parcel at the branch
5.1. You may choose not to pick up the parcel or refuse it at the carrier's branch.
5.2. If the order was paid for online, we will refund the cost of the goods minus the actual costs of two-way shipping after the parcel returns to us.
5.3. If the order was intended to be paid via cash on delivery, we may ask you to reimburse the costs of delivery and return, and future orders may be accepted only upon full prepayment.
6. Returning subscription orders
Subscription orders are returned under the same conditions as regular orders. Subscription cancellation, skipping a delivery, and cancelling an order not yet shipped are described in the Subscription Terms.
7. Contact information for returns
Individual Entrepreneur Khana Daryna Andriivna, Tax ID 3628409384
Address: 164 Hetmana Mazepy St., Ivano-Frankivsk, Ivano-Frankivsk region, 76026
Email: care@skinexi.com
Phones: +38 (050) 551-47-03, +38 (096) 551-47-03, +38 (073) 551-47-03