Public offer

1.1. Seller — individual entrepreneur Daryna Andriivna Khan (RNTRC 3628409384), the details of which are provided in Section 14 of this contract.

1.2. Buyer — a legally capable individual who places an order on the website for personal needs unrelated to entrepreneurial activity, as well as an individual entrepreneur or legal entity purchasing goods under the terms of this contract.

1.3. Website — the Seller’s online store at skinexi.ua, including all its pages.

1.4. Goods — skincare cosmetic products under the Skinexi brand and other goods presented on the Website.

1.5. Order — a properly placed request by the Buyer for the purchase of Goods, submitted through the Website, by phone, or via the Seller’s messengers.

1.6. Acceptance — the full and unconditional acceptance by the Buyer of the terms of this contract.

1.7. Carrier — a delivery service (Nova Poshta, Ukrposhta, Meest Poshta, Rozetka Delivery, courier service) that delivers the Goods to the Buyer.

1.8. Subscription — a service for regular automatic delivery of selected Goods at a frequency of once every 1, 2, or 3 months with a discount. The terms of the Subscription are set out in a separate document "Subscription Terms", which is an integral part of this contract.

1.9. Personal Account — a section of the Website accessible to the Buyer after logging in via email, where orders, subscriptions, and the Buyer's data are displayed.

2.1. This contract is a public contract within the meaning of Articles 633 and 641 of the Civil Code of Ukraine. Its terms are the same for all Buyers, except in cases directly provided for by law or the terms of individual promotions.

2.2. The contract is considered concluded from the moment the Order is placed on the Website, i.e., by clicking the order confirmation button in the cart, or from the moment the Order is confirmed by the Seller's manager via phone or messenger. By placing an Order, the Buyer confirms that they have read and agree to this contract, the Privacy Policy, the Return Policy, the Delivery and Payment Terms, and, if a Subscription is being ordered, the Subscription Terms.

2.3. The contract is concluded in electronic form. In accordance with the Law of Ukraine "On Electronic Commerce", an electronic contract is equivalent to a contract concluded in written form. Confirmation of the conclusion of the contract is an email or message with the Order number, as well as a fiscal or electronic payment document.

2.4. The Seller has the right to change the terms of this contract unilaterally by publishing a new version on the Website. The new version is effective from the moment of its publication and does not apply to Orders placed before that moment.

2.5. The language of the contract and service is Ukrainian.

3.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to accept and pay for the Goods under the terms of this contract.

3.2. The name, composition, volume, price, expiration date, method of application, and other characteristics of the Goods are specified on the product page on the Website and on its packaging.

3.3. Images of the Goods on the Website are for illustrative purposes. Packaging color, label design, and other minor details may differ from the images, which does not constitute a defect in the Goods.

3.4. Skinexi cosmetic products are not medicinal products. Information on the Website is not medical advice and does not replace a doctor's consultation.

4.1. The Buyer can place an Order:

• independently on the Website via the cart;
• by phone at +38 (050) 551-47-03, +38 (096) 551-47-03, +38 (073) 551-47-03;
• by writing to the Seller on Instagram, Telegram, or Viber.

4.2. When placing an Order, the Buyer provides their last name, first name, phone number, email address, delivery method and address (city, branch, parcel locker, or courier address), and payment method. The Buyer is responsible for the accuracy of the data provided.

4.3. After placing an Order, the Buyer receives a confirmation via email. The Seller's manager may contact the Buyer to clarify Order details.

4.4. If the ordered Goods are out of stock, the Seller informs the Buyer and offers to replace the Goods, wait for their arrival, or cancel the Order. If the Buyer has already paid for the out-of-stock Goods, the Seller shall refund the funds in full within 7 calendar days.

4.5. The Seller has the right to refuse to process or cancel an Order if the Buyer has provided inaccurate data, it is impossible to contact them within 3 business days, the Order shows signs of fraud, or the price of the Goods on the Website was indicated incorrectly due to a technical error. In such cases, all funds received will be refunded to the Buyer.

5.1. Prices for the Goods are indicated on the Website in Hryvnias. Delivery costs are not included in the price of the Goods, unless otherwise specified, and are calculated separately according to the Carrier's tariffs and the Delivery and Payment Terms.

5.2. The price of the Goods in a placed Order is final and shall not change, except in cases of an obvious technical error provided for in paragraph 4.5.

5.3. The Seller has the right to change prices on the Website, run promotions, and offer discounts and promo codes. The terms of each promotion are published on the Website. Unless otherwise stated in the promotional terms, discounts cannot be combined.

5.4. For registered Buyers, there is a cumulative discount program, the terms of which are published on the "For Buyers" page.

6.1. The Buyer can pay for the Order using one of the methods available on the Website during checkout:

• online with a Visa or Mastercard bank card, including via Apple Pay and Google Pay;
• cash on delivery upon receipt at the Carrier's branch (the Carrier charges a fee for the transfer of funds according to its tariffs);
• in installments through partner bank services (if available on the Website);
• via bank transfer by invoice (for individual entrepreneurs and legal entities);
• in cash or by card during self-pickup (if this option is available).

6.2. Online payment is processed through secure payment services. The Seller does not receive or store the full details of the Buyer's bank card.

6.3. The Buyer's payment obligation is considered fulfilled from the moment funds are credited to the Seller's account or received by the Carrier for cash on delivery.

6.4. After payment, the Buyer receives a payment document (receipt) in electronic or paper form in accordance with the legislation of Ukraine.

6.5. Subscription payments are made only by online bank card with automatic debiting for each delivery. The debiting procedure is described in the Subscription Terms.

7.1. The Seller delivers Goods throughout Ukraine via Nova Poshta, Ukrposhta, Meest Poshta, Rozetka Delivery, courier service, and provides the option of self-pickup in Ivano-Frankivsk. Tariffs, deadlines, and conditions for free delivery are specified in the Delivery and Payment Terms.

7.2. The time limit for handing over the Goods to the Carrier is up to 2 business days from the moment of Order confirmation (and for prepaid orders — payment), unless otherwise agreed with the Buyer. Carrier delivery times do not depend on the Seller.

7.3. Title to the Goods and the risk of accidental damage pass to the Buyer from the moment the Goods are received from the Carrier.

7.4. Upon receipt, the Buyer is obliged to inspect the package in the presence of a Carrier employee. In case of damage to the packaging, shortage, or discrepancy of the Goods, the Buyer must draw up an act with the Carrier and notify the Seller on the day of receipt. Claims regarding external damage and contents without such an act may not be accepted by the Carrier.

7.5. The parcel is stored at the Carrier's branch for the period established by its rules. If the Buyer does not pick up a prepaid Order and it is returned to the Seller, the funds will be refunded minus the actual costs of delivery in both directions. If the Buyer does not pick up an Order with cash on delivery, the Seller has the right to demand reimbursement of delivery and return costs, and subsequent Orders from such a Buyer may only be accepted with full prepayment.

8.1. The Buyer can cancel an Order without providing reasons until it is handed over to the Carrier by notifying the Seller by phone, via messenger, or at care@skinexi.com. Paid funds are refunded in full within 7 calendar days using the same payment method used for the original transaction.

8.2. After the Order has been handed over to the Carrier, the Buyer can refuse to accept it at the branch. In such a case, the Seller will refund the cost of the Goods minus the actual costs of delivery in both directions, after the parcel has been returned to the warehouse.

8.3. The Buyer's right to withdraw from the contract within 14 days after receipt of the Goods and the limitations of this right for cosmetic products are described in the Return and Exchange Policy.

8.4. Cancellation of an individual order under a Subscription and cancellation of the Subscription itself are regulated by the Subscription Terms.

9.1. Return and exchange of Goods are carried out in accordance with the Law of Ukraine "On Consumer Protection", Cabinet of Ministers of Ukraine Resolution No. 172 dated 19.03.1994, and the Return and Exchange Policy, which is an integral part of this contract.

9.2. Cosmetic products whose packaging or protective film (seal) has been opened after receipt are not subject to return or exchange if they are of proper quality, as they cannot be returned for health and hygiene reasons.

9.3. The Seller will replace or refund Goods of improper quality (defective, spoiled, expired, or incorrect items), and in such cases, the Seller bears the delivery costs.

10.1. The Seller undertakes to:

• transfer Goods of proper quality to the Buyer, in intact packaging, labeled in Ukrainian, and within the time limits provided for in the contract;
• provide accurate information about the Goods, their composition, method of application, and contraindications;
• issue a payment document for each purchase;
• consider Buyer requests within the time limits established by law;
• protect the Buyer's personal data in accordance with the Privacy Policy.

10.2. The Seller has the right to:

• change the terms of the contract, prices, and assortment on the Website;
• refuse to process an Order in the cases provided for in paragraph 4.5;
• suspend the operation of the Website for technical maintenance.

10.3. The Buyer undertakes to:

• provide accurate data when placing an Order;
• pay for and receive the Goods in a timely manner;
• read the instructions, composition, and contraindications of the Goods before use, and conduct a sensitivity test if necessary;
• not use the Website for purposes that violate legislation or the rights of third parties.

10.4. The Buyer has the right to:

• receive full information about the Goods and the Seller;
• cancel an Order, refuse the Goods, or return them under the terms of this contract and legislation;
• contact the Seller with questions, suggestions, and complaints;
• exercise all consumer rights provided for by the legislation of Ukraine.

11.1. The parties are liable for non-performance or improper performance of the contract in accordance with the legislation of Ukraine.

11.2. The Seller is not liable for:

• delivery delays caused by the Carrier;
• individual reactions to components of the Goods if the composition is specified on the packaging and the Website, and the Buyer did not follow the instructions or did not conduct a sensitivity test;
• consequences of improper storage or use of the Goods by the Buyer;
• impossibility of delivery due to inaccurate data provided by the Buyer.

11.3. The parties are released from liability if the failure to fulfill obligations is caused by force majeure circumstances: martial law, hostilities, air raid alerts, power or communication outages, natural disasters, decisions of authorities, etc. During such circumstances, the time limits for fulfilling obligations are extended.

12.1. By placing an Order, the Buyer consents to the processing of their personal data for the purpose of fulfilling this contract: processing, delivery, and payment of the Order, providing support, and record-keeping.

12.2. The scope of data, purposes, processing periods, a list of third parties to whom data may be transferred, and the Buyer's rights are described in the Privacy Policy.

12.3. The Buyer may opt out of marketing communications at any time by clicking the link in the email or by writing to care@skinexi.com.

13.1. The parties shall resolve all disputes through negotiations. A claim can be sent to care@skinexi.com or to the Seller's postal address. The Seller reviews requests within 14 calendar days, and if an additional inspection is required, within the time limits established by law, but no longer than 30 calendar days.

13.2. If a dispute cannot be resolved through negotiations, the Buyer has the right to contact the State Service of Ukraine on Food Safety and Consumer Protection or to a court in accordance with the legislation of Ukraine.

13.3. The contract is valid from the moment of its conclusion until the parties have fully performed their obligations. The Subscription contract is valid until cancelled by the Buyer or the Seller.

13.4. This version of the contract enters into force on October 9, 2026.

Individual Entrepreneur Daryna Andriivna Khan
RNTRC (TIN): 3628409384
Date of state registration: 30.11.2020
Address: 76026, Ivano-Frankivsk region, Ivano-Frankivsk, 164 Hetmana Mazepy St.
IBAN: UA233052990000026004005507411 at JSC CB "PrivatBank"

Phones: +38 (050) 551-47-03, +38 (096) 551-47-03, +38 (073) 551-47-03
Email: care@skinexi.com
Website: skinexi.ua