Subscription terms

1.1. A subscription is a service for regular, automatic delivery of your chosen Skinexi products at a selected frequency and at a discount from the price listed on the website.

1.2. A subscription can only be placed for products that have a "Subscribe and save" block on their page. The list of such products may change.

1.3. One subscription can include one or more products. You can sign up for a separate subscription for each product with its own frequency.

1.4. The subscription is for personal use only. Reselling products received via subscription at a discount is not permitted.

2.1. Available subscription options:

• Monthly delivery — 15% discount on every order.
• Delivery every 2 months — 10% discount on every order.
• Delivery every 3 months — 5% discount on every order.

2.2. The discount is calculated based on the product price on the website as of the date the subscription is started and is displayed in the cart and during checkout before payment.

2.3. The discount applies to the cost of products and does not cover delivery costs. If the total of a subscription order after the discount meets the free delivery threshold specified in the Delivery and Payment Terms, delivery will be free.

2.4. Subscription discounts cannot be combined with promo codes, promotional prices, cumulative discounts, or other special offers, unless expressly stated otherwise in the terms of a specific promotion.

2.5. The frequency is calculated from the date of the first order. For example, if the first order is placed on October 10 with monthly delivery, subsequent orders will be generated around November 10, December 10, and so on.

3.1. On the product page, select the "Subscription" option, choose the delivery frequency, and add the product to your cart.

3.2. Before payment, you will see: the product name and quantity, the discounted price, the delivery frequency, the amount of the first charge, the delivery method, and a link to these Subscription Terms.

3.3. An email address is required to sign up: it is used to create a personal account through which you manage your subscription.

3.4. By subscribing and confirming payment, you:

• agree to these Terms and the Public Offer;
• authorize us to automatically charge your card for the cost of each subsequent subscription order at the selected frequency until the subscription is canceled;
• agree to the payment service storing a secure token of your card for such charges.

3.5. After signing up, you will receive a confirmation email containing: subscription details, price, frequency, the next billing date, and instructions on how to manage or cancel your subscription.

4.1. Subscriptions can only be paid for online by bank card (Visa, Mastercard, including via Apple Pay or Google Pay). Cash on delivery, payment in installments, and payment upon receipt are not available for subscriptions.

4.2. The first charge occurs at the moment of subscription. Each subsequent charge occurs on the day the next order is generated in accordance with the chosen frequency.

4.3. The amount of each charge equals the cost of the products in the subscription with the discount, plus delivery costs if applicable.

4.4. We do not receive or store your full card details. They are processed by a payment service provider certified under the PCI DSS security standard. Only a secure card token is used for recurring charges. The bank may request additional payment confirmation (3-D Secure).

4.5. No later than 3 days before each subsequent charge, we will send an email reminder to your address with the date and amount of the charge and a link to manage your subscription.

4.6. After each successful charge, you will receive an order confirmation and a payment document (receipt) in accordance with the laws of Ukraine.

4.7. You can change your payment card in your personal account or by contacting our support team.

5.1. If a charge fails (insufficient funds, card blocked or expired, payment rejected by the bank), we will notify you by email and suggest updating your card details.

5.2. We make up to 3 retry attempts over 7 calendar days. An order will not be shipped until payment is received.

5.3. If all attempts fail, the subscription is automatically paused, which we will notify you of. You can reactivate it in your personal account after updating your card. No penalties or arrears will be incurred.

6.1. We hand over each paid subscription order to the carrier within 2 working days after the charge, to the address and using the delivery method specified in your subscription.

6.2. Terms, rates, and rules for receiving parcels are described in the Delivery and Payment Terms.

6.3. You can change your delivery address or collection point in your personal account or via our support team no later than 1 day before the next billing date.

6.4. If you do not pick up a subscription parcel and it is returned to us, we will refund the cost of the goods minus the actual costs of return shipping, and we will place the subscription on pause until you provide confirmation.

7.1. In your personal account on the website ("Subscriptions" section), you can at any time:

• pause your subscription and resume it whenever you like;
• skip the upcoming delivery;
• change the date of the next order;
• change the frequency (1, 2, or 3 months), quantity, or product. The discount will automatically adjust to the new frequency;
• change the delivery address and payment card.

7.2. To ensure changes apply to the upcoming order, make them no later than 1 day before the billing date. Changes made later will apply to the following order.

7.3. During a pause, no charges or deliveries will occur. There is no time limit on how long you can pause.

7.4. If it is inconvenient for you to do this yourself, email us at care@skinexi.com or call +38 (050) 551-47-03, and we will handle the changes for you.

8.1. There is no minimum term for a subscription. You can cancel it at any time without giving a reason and without any penalties:

• in your personal account on the website, "Subscriptions" section, click the "Cancel subscription" button;
• by emailing care@skinexi.com from the email address used for the subscription;
• by calling +38 (050) 551-47-03, +38 (096) 551-47-03, +38 (073) 551-47-03 or by writing to us on Instagram, Telegram, or Viber.

8.2. To prevent the next charge, cancel the subscription no later than 1 day before the billing date specified in the reminder email and in your personal account. If you contact our support team, we will cancel the subscription within 1 working day of receiving your request.

8.3. Once canceled, future charges and deliveries stop. An order paid for before cancellation will be delivered unless you request to cancel it as well (Section 9).

8.4. We will send you a confirmation email regarding the cancellation. If you do not receive it, please contact us.

8.5. Canceling a subscription does not affect your regular one-time orders, and vice versa: canceling a regular order does not cancel your subscription.

8.6. You can resubscribe at any time under the terms current at that moment.

9.1. If funds have already been charged but the order has not yet been handed over to the carrier, you can cancel it, and we will refund the full amount to your card within 7 calendar days. The time for funds to appear in your account depends on your bank.

9.2. If the order has already been handed over to the carrier, you can refuse the parcel at the collection point. In this case, we will refund the cost of the goods minus the actual cost of round-trip delivery once the parcel is returned to us.

9.3. Returns and exchanges of products received via subscription are subject to the general terms described in the Return and Exchange Terms. Cosmetic products of proper quality with opened packaging or broken seals are non-returnable.

9.4. If a product is defective or you have received the wrong item, we will replace it or refund your money at our expense.

10.1. The price of a product under an active subscription is fixed as of the date of sign-up and does not change without your knowledge.

10.2. If we change the product price, discount rate, or other significant subscription terms, we will notify you by email at least 14 days before the first charge under the new terms.

10.3. If you do not agree with the new terms, you may cancel your subscription before the next billing date without any consequences. If you do not cancel, future orders will be generated under the new terms.

10.4. If a product is discontinued or temporarily out of stock, we will notify you and offer to replace the item, reschedule the delivery, or cancel the subscription. Funds for unavailable products will not be charged, or if already charged, will be fully refunded.

11.1. If you believe a charge was made in error or without your consent, email care@skinexi.com and include: your name, subscription email address, order number (if applicable), date and amount of the charge, and the last 4 digits of your card.

11.2. We review requests within 14 calendar days, or up to 30 calendar days in complex cases. If an error is confirmed, we will issue a full refund.

11.3. During the review process or any bank dispute, we may suspend your subscription.

12.1. We may suspend or terminate a subscription by notifying you via email if:

• there are signs of fraud or use of someone else's card;
• products purchased at a subscription discount are systematically resold;
• subscription parcels are repeatedly not picked up from the collection point;
• we discontinue the subscription service or the sale of a specific product.

12.2. In the event of termination by us, no further charges will be made, and funds for undelivered orders will be fully refunded.

13.1. We make every effort to ensure subscription orders arrive on time. However, dates may shift due to carrier issues, stock shortages, power outages, air raid alerts, and other circumstances related to the state of war. We will inform you of significant delays.

13.2. You are responsible for keeping your delivery address, phone number, and card details up to date in your personal account.

13.3. These Terms do not limit your rights as a consumer provided by the Law of Ukraine "On Protection of Consumer Rights" and other legislative acts of Ukraine.

Individual entrepreneur Khan Daryna Andriivna, Tax ID 3628409384
Address: 164 Hetmana Mazepy St., Ivano-Frankivsk, Ivano-Frankivsk Region, 76026

Email: care@skinexi.com
Phones: +38 (050) 551-47-03, +38 (096) 551-47-03, +38 (073) 551-47-03
Website: skinexi.ua